Shipping & Delivery

We use leading logistics partners to deliver across India. We usually deliver orders within 3-7 business days. (Monday – Friday) (in regular seasons), considering specific products or customized items that may take more than 7 days for delivery. The shipping cost will be displayed during the checkout process. We also offer free shipping for specific products, which you can check on the product view page. In rare cases where unforeseen circumstances may cause delays

Cancellation Policy

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Thijaara :

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Any payments made for the canceled order will be refunded in full to the original payment method within a reasonable timeframe. Should you have any questions or concerns about order cancellations, please feel free to contact our customer support team via the information provided in the Contact Us section.

Cancellation by Customer:

An easy cancellation process is available for all our esteemed customers. If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

  1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
  2. If you receive a product and discover any defects, you can request a replacement. To facilitate the replacement process, we ask that you create an unedited 360° video while opening the parcel after delivery. This video will help us understand the issue better and expedite the replacement process. In essence, the customer needs to record an uncut and uninterrupted video while unpacking the parcel to demonstrate the condition of the product upon arrival. This is to ensure transparency and accuracy in assessing any defects and to facilitate a smooth replacement process.

To cancel the order Email us on thijaara@gmail.com or call us at +91-8891577909

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

Replacement:

To request a replacement for a defective/damaged item, contact Customer Care within 2 days of delivery. If any defects are found, make an uncut 360° video while unpacking the parcel to ensure transparency and facilitate a smooth replacement process.

Refund And Return Policy

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.

Thank you for choosing to shop at Thijaara . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: In the event that you wish to make a return, please submit a complaint within 4 days from the date of delivery. Any requests received after this period may not be accepted.

Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items: If any items are missing from your order, please notify us within 4 days of delivery. We will investigate the matter and, if confirmed, initiate a refund for the missing item(s).

Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

  • Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video and photos, we will proceed with the refund process.
  • Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 10 Days.

Non-returnable items: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items are Gifts, Downloadable/Digital Products, Forever Living Products and Some health and personal care items.